We will make every effort to make your stay as pleasant as possible. This also means that you know exactly what services we provide, what we are responsible for and what obligations you have towards us. Therefore, please note the following general terms and conditions, which govern the contractual relationship between you and us and which you recognise with your booking.

1.  The contractual partners are the hotel and the guest. The contract is concluded when the hotel accepts the guest’s application. The hotel is free to confirm the room booking in text form.

2. If a hotel room/function room is ordered, confirmed or made available, a guest accommodation contract/rental contract is concluded.

3. The contract for a hotel room includes accommodation and breakfast. The contract for function rooms only includes the use of the function room. The agreed fee is the applicable daily rate.

4. The subletting or re-letting of function rooms, exhibition or advertising space requires the written authorisation of the hotel.

5. The conclusion of the guest accommodation contract/rental contract obliges both contracting parties to fulfil the agreed contractual contents. Unilateral cancellation or termination of the contract is only possible within the framework of the statutory provisions, in particular in the event of reasons that make continuation of the contract unreasonable or make fulfilment of the contract impossible due to force majeure.

6. Optional reservations will not be made. Our offers are subject to a different allocation.

7. If advance payments requested by the hotel are not made by the requested date, this shall immediately release the hotel from any contractual agreements made.

8. The reserved hotel room is available to the guest from 15:00 on the day of arrival until 10:30 on the day of departure. Departures later than 10.30 a.m. must be arranged with reception the evening before and are subject to a charge: half the room rate may be charged for departures before 3 p.m. and the full room rate may be charged for departures after 3 p.m. 9.

9. Room reservations are held until 18:00, after which they are released for sale. Exceptions are guaranteed bookings.

10. Booked function rooms are only available to the contractual partner at the agreed times. Any use beyond this requires prior agreement with the hotel.

11. The contractual partner has no claim to specific chalet suites/function rooms.

12. Should agreed chalet suites/function rooms be unavailable in exceptional circumstances, for whatever reason, the hotel shall endeavor to procure an equivalent replacement.

13. The following cancellation conditions apply to cancellations of booked chalet suites, function rooms, all-inclusive arrangements and conference packages:

The following conditions apply to cancellations of booked chalet suites:

Up to 6 weeks (42 days) before arrival: Free cancellation possible.

From 41 days to 1 day before arrival: 50% of the agreed accommodation price will be charged.

In the event of early departure/non-arrival (no-show): 100 % of the agreed accommodation price will be charged.

We recommend that guests/contractual partners take out travel cancellation insurance to protect themselves against cancellation costs.

Cancellation of function rooms, complete rentals, all-inclusive arrangements and conference packages will be charged:

Up to 6 months before the event – cancellation free of charge

Up to 60 days before the event – 50 per cent of the booked service

From 59 days before the event – 100 per cent of the booked service

Due to reduced, previously contractually agreed services, the hotel may withdraw special prices, agree new ones or withdraw from the contract without replacement, as revenue guarantees are not achieved.

The hotel reserves the right to charge a corresponding percentage surcharge on the agreed accommodation price as a result of unforeseeable, significant price increases by suppliers, significant increases in electricity or gas prices, significant increases in labour costs, e.g. due to legally mandated measures that were not foreseeable at the time of the offer or booking, or significant increases in inflation.

14. For all group bookings, the hotel must receive a list of participants seven working days prior to arrival.

15. If the customer is not also the organiser, both are jointly and severally liable.

16. The hotel is entitled to withdraw from the contract extraordinarily for objectively justified reasons. Objectively justified reasons exist in particular if:

1. Rooms or rooms were culpably booked with misleading or false information or concealment of material facts. Material facts include, in particular, the identity of the customer, solvency or the purpose of the stay.
2. The hotel has reasonable grounds to assume that the utilisation of the service:
   • Significantly impairs the smooth running of the business, jeopardizes the safety of hotel guests or employees, or
   • could cause lasting damage to the hotel’s public reputation, without this being attributable to the hotel’s sphere of influence.
   • The purpose or reason for the stay violates applicable law.

There is a breach of the provisions of Section 1.2 above.
In the event of a justified cancellation, the customer shall not be entitled to claim damages unless the hotel has caused the cancellation intentionally or through gross negligence.
17. Newspaper adverts containing the hotel’s details for invitations to sales events and job interviews, or the use of the name Chiemsee Chalet for advertising measures by the contractual partner, shall generally require the hotel’s prior written consent. If a publication is made without the hotel’s consent and the hotel’s essential interests are impaired as a result, the hotel shall have the right to cancel the event; in this case, payment pursuant to item 12 a) to c) shall be insisted upon.

18. In the case of communal meals (menus and buffets), the organiser must inform the hotel of the exact number of participants three working days before the start of the event. This number is deemed to be the guaranteed minimum number and will be charged to the organiser by the hotel in any case.

19. The installation of presentation material or other objects is not permitted without the hotel’s consent. All decoration material must comply with fire regulations and must not cause any damage.

20. The customer of function rooms for events is obliged to remove all packaging and/or information material brought in by him at his own expense. If the customer fails to fulfil this obligation, he shall be obliged to reimburse the hotel for the disposal costs in accordance with the applicable rate.

21. The contract partner shall be fully liable to the hotel for damage to the building and inventory caused by himself, his vicarious agents or his guests, unless the contract partner can prove that the damage was less.

22. Brokerage and liability for third-party services

Procurement of third-party services: Insofar as the hotel arranges third-party services of a technical, decorative or other nature on behalf of the organiser, the hotel acts on behalf of and for the account of the organiser. The contract for these services is concluded directly between the organiser and the respective third party.

Organiser’s liability: The organiser is obliged to ensure that all items provided as part of the event are handled with care and returned in an orderly manner. In the event of loss or damage to the items, the organiser shall be liable if he or his vicarious agents are responsible for this.

Indemnification against third-party claims: The organiser shall indemnify the hotel against all third-party claims arising from the use of the third-party services arranged, unless these claims are attributable to a fault on the part of the hotel.

Obligations of the hotel: The hotel is liable for the careful selection and procurement of third-party services within the framework of the statutory provisions. Any further liability is excluded, except in cases of intent or gross negligence.

23. Individually paying guests must pay net cash immediately. All guest accounts are payable weekly.

24. Invoices sent on the basis of previous credit agreements are payable immediately without deduction.

25. The hotel accepts the following credit cards: Eurocard, Diners, Visa.

26. Unused services from package arrangements will not be refunded.

27. An increase in VAT or the introduction of a beverage tax or other currently unknown taxes shall be borne by the service recipient, depending on the time of conclusion of the contract. All prices are in euros and include service charge and VAT.

28. Malfunctions of technical or other facilities: Faults in technical or other facilities provided by the hotel shall be rectified immediately as far as possible. The guest or organiser is obliged to report such faults immediately. Withholding or reduction of payments is only permitted if the disruption is significant, substantially prevents the use of the subject matter of the contract and the hotel is responsible for the disruption.

Offsetting with counterclaims: Offsetting with counterclaims against claims of the hotel is only permitted if these counterclaims are undisputed or have been recognised by declaratory judgement.

Wellness services: All wellness services offered by the hotel are subject to change and non-binding. They are subject to availability and feasibility within the framework of the applicable official regulations, in particular in connection with the COVID-19 or comparable restrictions. Wellness services are expressly not part of an accommodation contract, but are optional additional services.

29. Valuables, money and papers of monetary value (cheques, cheque cards, etc.) must be deposited in the hotel safe at reception. If valuables, money or papers of monetary value are stored by the guest in other areas of the hotel (e.g. chalet suites, function rooms or other premises), the hotel shall only be liable within the statutory liability limits if the items in question have been brought into the hotel. The hotel is not liable for losses caused by grossly negligent behaviour on the part of the guest. Guests are advised not to keep valuables and large sums of money in the hotel, but to deposit them in their own insurance policy or in a bank safe.

The hotel’s liability for items brought into the hotel is limited to 100 times the room rate per day in accordance with § 702 BGB, up to a maximum of 3,500 euros. Liability for money, securities and other valuables is limited to 800 euros, unless the loss was caused intentionally or through gross negligence on the part of the hotel or its employees.

30. Items left behind will only be forwarded on request. The hotel undertakes to store such items for a period of six months.

31. Messages intended for guests as well as mail and merchandise will be handled with care. The hotel will store them. Delivery and, on request, forwarding of the same freight collect. However, liability for loss, delay or damage is excluded.

32.Limitation of liability of the hotel

Principle of liability: The hotel is only liable for damages if these are based on an intentional or grossly negligent breach of duty by the hotel, its legal representatives or its vicarious agents.

Liability for slight negligence: In the event of damage caused by slight negligence, the hotel shall only be liable in the event of a breach of essential contractual obligations. In this case, the hotel’s liability is limited to the foreseeable damage typical of the contract.

Exclusions of liability: Liability for indirect damages, consequential damages or loss of profit is excluded, unless these damages are due to wilful or grossly negligent behaviour.

Exclusion of liability for third-party services: The hotel accepts no liability for damages caused by third parties, unless these services are expressly the responsibility of the hotel.

Mandatory liability: The limitations and exclusions of liability do not apply to damages resulting from injury to life, limb or health or in cases of mandatory statutory liability, in particular under the Product Liability Act.

33. The organiser is responsible for registering events with music performances with GEMA (Munich district).

34. German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws is excluded.

35. The invalidity of individual provisions of the contract or the terms and conditions shall not affect the validity of the other provisions. The invalid provision shall be replaced by a valid provision that comes as close as possible to it.

36. Collateral agreements must be made in writing.

37. Place of fulfilment and jurisdiction is Rosenheim/Germany.The law of the Federal Republic of Germany shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and private international law is excluded.

Status: 12/2024

Supplementary special regulation due to corona, pandemic situations and force majeure

1. If, due to regulations, general decrees or administrative acts to combat or prevent the spread of the coronavirus or similar serious reasons of force majeure (external circumstances for which the hotel is not responsible), the hotel cannot be operated in whole or in part and corresponding services cannot be used by the guest, there is no breach of duty for which the hotel is responsible. This shall apply irrespective of the date of issue of the ordinance, general ruling and administrative act. The hotel undertakes to inform the guest of the commencement and expected period of validity of such an administrative act. Ordinances and general decrees applicable to the hotel shall be announced and published by the legislator. In the event that the hotel is prevented from fulfilling its contractual obligations for the aforementioned reasons, the hotel is entitled, without compensation, to adjust its hotel offer in accordance with the applicable legal framework, which may only be refused for good cause. If this is not possible or reasonable for the hotel or unreasonable for the guest or is refused for a valid reason, both parties are entitled to cancel the stay free of charge. If hotel operations are prohibited in their entirety, the hotel is entitled to offer the guest an alternative travel date. If the parties are unable to agree on an alternative date, both parties are entitled to cancel the contract in question free of charge by means of a declaration in text form.

2. If the guest is unable to travel on the booked travel date due to official (entry) travel bans or quarantine orders (even on return from the booked travel country) due to corona or similar global pandemics as defined by the WHO, the guest may cancel his room free of charge irrespective of the graduations from Section IV No. 1 a) – f), provided that the guest has provided proof that it is actually objectively impossible for the guest to travel for the aforementioned reasons. Only reservations on the part of the guest or official recommendations to refrain from tourist travel shall not constitute a right of cancellation free of charge.

3. Section IV no. 1 to 3 shall continue to apply unchanged, unless the guest’s cancellation is due to a corona-related circumstance or similar global pandemics as defined by the WHO.